Refund policy

Return & Refund Policy

Our 90-Day Happiness Guarantee
We want you to love your BadClaus. If you're not happy with your order for any reason, you can request a return within 90 days of receiving your item, and we'll refund 100% of the product price. No questions asked.

How to start a return
Email us at badclaus@use.startmail.com with your order number. Please do not send anything back before contacting us: we'll reply within 2 business days with the return address and instructions. Items sent back without an approved return request cannot be processed.

To be eligible, the item must be returned complete (including all included parts) and in its original packaging where possible. Normal use to test the product is fine.

Return shipping costs
Return shipping costs are paid by the customer, except when the item arrived damaged, defective or incorrect (see below). We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Damaged, defective or wrong items
Please check your order when it arrives. If your item is damaged, defective or not what you ordered, contact us within 90 days of delivery with your order number and a photo or short video of the issue. We'll send you a free replacement or a full refund, your choice. In most cases, you won't need to send the item back.

Refunds
Once your return is received and inspected (or your damage claim is reviewed), we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few additional days to process it. If more than 15 business days have passed since approval and you still haven't received your refund, please contact us at badclaus@use.startmail.com.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Customs, duties and taxes
For international orders, any import duties, taxes or customs fees charged by your country are the customer's responsibility and are not refundable by us, except where the law requires otherwise.

Customers in the European Union and the United Kingdom
In addition to our 90-day guarantee, you have the legal right to cancel your order within 14 days of receiving it, for any reason and without giving a reason. To exercise this right, email us a clear statement of your decision to cancel at badclaus@use.startmail.com. We will refund all payments received from you, including the original standard delivery cost, within 14 days of receiving your cancellation notice. We may withhold the refund until we have received the item back or you have provided proof of having sent it, whichever comes first. You bear the direct cost of returning the item.

You also benefit from the legal guarantee of conformity for goods (at least 2 years in the EU), which covers defects present at the time of delivery. This policy does not limit that guarantee in any way.

Your statutory rights
This policy is in addition to, and does not limit, any rights you have under the consumer protection laws of your country, including the Australian Consumer Law and other local laws that cannot be excluded. Where local law gives you greater rights than this policy, local law applies.

Gift cards
Gift cards cannot be returned or refunded, except where required by law.

Questions
For any question about returns or refunds, contact us at badclaus@use.startmail.com.